On Tuesday, December 2nd, at the Fukuoka Driver's License Examination Center (Minami-ku, Fukuoka City), six students and two faculty members from the Department Department of Visual Design Faculty of Art and Design and the Department of Department of Clinical Psychology, Faculty of Human Sciences who created the "Telephone Response Handbook 2025," received a letter of appreciation from Tsuru Kazuhiko, Director of the Public Safety Division of the Fukuoka Prefectural Police Headquarters.
The handbook is an improved version of the "Telephone Response Handbook 2024 Edition," which was created by students at our university last year with the aim of preventing elderly people from falling victim to fraudulent phone scams, etc., and includes information on methods that have been rapidly increasing in recent years and how to deal with them. It has been designed to be easy for seniors to read and understand about fraud.
Regarding the content and wording Associate Professor Makiko Mikuni, Department Department of Clinical Psychology Faculty of Human Sciences The paper design is Professor Takeshi Mashima Department of Visual Design Faculty of Art and Design The program is run by students under their supervision. Because many of the victims of fake phone scams are elderly, the program incorporates all of the techniques that students learn on a daily basis, such as choosing words that make people aware of the danger and using eye-catching icons and color schemes.
After receiving the certificates of appreciation, the students gave detailed explanations to members of the public who visited the testing venue about important points to keep in mind when answering the phone and how to use the handbook, raising awareness among approximately 40 members of the public.
176,000 copies of the handbook created this time will be published and will be used in the Fukuoka Prefectural Police's public relations and awareness-raising activities in the future.
[Department of Clinical Psychology, Department of Visual Design]
